# Refund Policy

- Link: https://velocegallery.com/refund-policy/
- Published: 2026-10-25T17:41:25-07:00
- Author: Veloce Gallery

**Veloce Gallery** (velocegallery.com)
 **Effective Date:** [Effective Date] **Last
Updated:** [Last Updated Date]

## 1. Overview

We want you to be happy with your purchase from Galactic Global Network (“**Veloce
Gallery**,” “**we**,” “**us**“) through velocegallery.com. This Refund Policy explains
when and how you can cancel an order, return an item, or request a refund. It forms
part of our [Terms of Service](https://velocegallery.com/terms-of-service/).

**Your statutory rights.** Nothing in this policy affects your rights under applicable
consumer protection laws. For example, if you live in the EU or UK and buy online,
you generally have a 14-day right to cancel most purchases without giving a reason(
subject to legal exceptions, such as made-to-order or personalized items and digital
content you agreed to receive immediately). If an item is faulty, damaged, or not
as described, you are entitled to a remedy regardless of this policy.

## 2. Returns of Physical Products

 * **Return window:** You may return eligible items within **[30] days** of delivery
   for a refund [or exchange / store credit].
 * **Condition:** Items must be unused, in their original condition and packaging,
   with all tags, [certificates, grading reports, appraisals,] and accessories included.[
   Items showing signs of wear, resizing, alteration, or damage may be refused or
   subject to a deduction.]
 * **How to return:** Contact us at Jonathan@galacticglobal.net with your order 
   number to receive a return authorization [and return label] before sending anything
   back. Returns sent without authorization may not be accepted.
 * **Shipping and insurance:** [Customers are responsible for return shipping costs
   unless the item is faulty or we made an error.] For high-value items, please 
   use a tracked, insured shipping method; we are not responsible for items lost
   or damaged in return transit that were not adequately insured.
 * **Inspection:** Refunds are processed after we receive and inspect the item, 
   usually within [5–10] business days.
 * **Non-returnable items:** [List, e.g., gift cards, items marked “Final Sale,”
   earrings for hygiene reasons, engraved items.]

## 3. Custom, Commissioned, and Made-to-Order Items

Because custom, commissioned, personalized, engraved, resized, or made-to-order 
items are created specifically for you, they are **non-refundable once production
has started**, except where they are faulty or do not match the agreed specifications.

 * **Deposits:** [A non-refundable deposit of [__]% is required to begin work.] [
   If you cancel before work starts, we will refund your deposit minus [any costs
   already incurred].]
 * **Approvals:** Where we provide proofs, sketches, or designs for your approval,
   you will have [__] rounds of revisions. Once you approve the final design, changes
   may incur extra charges.
 * **Timelines:** Estimated completion dates are good-faith estimates and may change;
   we will keep you informed of delays.

## 4. Digital Products

Digital products (such as [downloadable files, digital artwork, e-books, licenses,
or online content]) are delivered immediately or shortly after purchase. **Because
they cannot be “returned,” digital products are generally non-refundable once they
have been downloaded or accessed**, and where required by law we will ask you to
expressly agree to this at checkout.

We will provide a refund or replacement if the digital product is defective, cannot
be accessed due to a problem on our side, or is materially different from its description,
provided you contact us within **[14] days** of purchase.

## 5. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or not what you ordered, please
contact us at Jonathan@galacticglobal.net within **[7] days** of delivery with your
order number and photos of the issue. We will offer a repair, replacement, or full
refund (including original and return shipping costs) as appropriate.

## 6. How Refunds Are Paid

Approved refunds are issued to your original payment method within **[5–10] business
days** after approval. Your bank or card issuer may take additional time to post
the refund. [Original shipping charges are non-refundable unless the return is due
to our error.] [If you paid with a gift card or store credit, refunds will be issued
as store credit.]

## 7. Chargebacks

If you have a problem with a purchase, please contact us first so we can try to 
resolve it quickly. Filing a chargeback without contacting us may delay resolution.
We reserve the right to dispute chargebacks that we believe are unfounded and to
suspend accounts associated with fraudulent chargebacks.

## 8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the
time of your purchase will apply to that purchase.

## 9. Contact Us

To request a cancellation, return, or refund, contact:

Galactic Global Network
 [Company Address / Returns Address] Email: Jonathan@galacticglobal.
net Phone: (818) 900-6138