Refund Policy

Veloce Gallery (velocegallery.com)
Effective Date: [Effective Date]
Last Updated: [Last Updated Date]

1. Overview

We want you to be happy with your purchase from Galactic Global Network (“Veloce Gallery,” “we,” “us“) through velocegallery.com. This Refund Policy explains when and how you can cancel an order, return an item, or request a refund. It forms part of our Terms of Service.

Your statutory rights. Nothing in this policy affects your rights under applicable consumer protection laws. For example, if you live in the EU or UK and buy online, you generally have a 14-day right to cancel most purchases without giving a reason (subject to legal exceptions, such as made-to-order or personalized items and digital content you agreed to receive immediately). If an item is faulty, damaged, or not as described, you are entitled to a remedy regardless of this policy.

2. Returns of Physical Products

• Return window: You may return eligible items within [30] days of delivery for a refund [or exchange / store credit].
• Condition: Items must be unused, in their original condition and packaging, with all tags, [certificates, grading reports, appraisals,] and accessories included. [Items showing signs of wear, resizing, alteration, or damage may be refused or subject to a deduction.]
• How to return: Contact us at Jonathan@galacticglobal.net with your order number to receive a return authorization [and return label] before sending anything back. Returns sent without authorization may not be accepted.
• Shipping and insurance: [Customers are responsible for return shipping costs unless the item is faulty or we made an error.] For high-value items, please use a tracked, insured shipping method; we are not responsible for items lost or damaged in return transit that were not adequately insured.
• Inspection: Refunds are processed after we receive and inspect the item, usually within [5–10] business days.
• Non-returnable items: [List, e.g., gift cards, items marked “Final Sale,” earrings for hygiene reasons, engraved items.]

3. Custom, Commissioned, and Made-to-Order Items

Because custom, commissioned, personalized, engraved, resized, or made-to-order items are created specifically for you, they are non-refundable once production has started, except where they are faulty or do not match the agreed specifications.

• Deposits: [A non-refundable deposit of [__]% is required to begin work.] [If you cancel before work starts, we will refund your deposit minus [any costs already incurred].]
• Approvals: Where we provide proofs, sketches, or designs for your approval, you will have [__] rounds of revisions. Once you approve the final design, changes may incur extra charges.
• Timelines: Estimated completion dates are good-faith estimates and may change; we will keep you informed of delays.

4. Digital Products

Digital products (such as [downloadable files, digital artwork, e-books, licenses, or online content]) are delivered immediately or shortly after purchase. Because they cannot be “returned,” digital products are generally non-refundable once they have been downloaded or accessed, and where required by law we will ask you to expressly agree to this at checkout.

We will provide a refund or replacement if the digital product is defective, cannot be accessed due to a problem on our side, or is materially different from its description, provided you contact us within [14] days of purchase.

5. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or not what you ordered, please contact us at Jonathan@galacticglobal.net within [7] days of delivery with your order number and photos of the issue. We will offer a repair, replacement, or full refund (including original and return shipping costs) as appropriate.

6. How Refunds Are Paid

Approved refunds are issued to your original payment method within [5–10] business days after approval. Your bank or card issuer may take additional time to post the refund. [Original shipping charges are non-refundable unless the return is due to our error.] [If you paid with a gift card or store credit, refunds will be issued as store credit.]

7. Chargebacks

If you have a problem with a purchase, please contact us first so we can try to resolve it quickly. Filing a chargeback without contacting us may delay resolution. We reserve the right to dispute chargebacks that we believe are unfounded and to suspend accounts associated with fraudulent chargebacks.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will apply to that purchase.

9. Contact Us

To request a cancellation, return, or refund, contact:

Galactic Global Network
[Company Address / Returns Address]
Email: Jonathan@galacticglobal.net
Phone: (818) 900-6138